We provide service based on progress.

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Service@OBO

Service@OBO

At your service

We support your projects not only with innovative system solutions,
but also with an extensive service offering.

Our motto: Always at your service!
From the initial enquiry, to the construction phase, through to aftersales – we join the dots and are there for you in every phase of the project.

For a future-proof electrical infrastructure.

Information

We'll keep you up to date.

A large team of qualified employees takes care of your questions and queries, and is always available to provide you with comprehensive information and solutions – around the globe.

Know-how

  • Search engine-optimised expertise
  • Extensive guides on lightning, surge and fire protection as well as cable management
  • Practical catalogues, brochures, instructions and selection aids
  • Technical data sheets for each of the more than 30,000 OBO products in up to 20 languages
  • Extensive test reports from the company-owned BET Test Centre and external test institutes
  • Present on 40 websites worldwide and numerous information platforms
  • Represented at all global specialist and industry trade fairs as well as customer events
  • Extensive product data made available on Open Datacheck: We have been awarded the silver certificate for the quality of our data

Certifications – with OBO, you are on the safe side

  • Over 30 OBO employees are involved worldwide in national, European and international standardisation in relevant committees of DKE, CENELEC or IEC.
  • Altogether, OBO and its employees are involved in over 90 standardisation committees worldwide
  • More than 400 current certificates for OBO products are available on the OBO websites, e.g. in accordance with IEC, VDE, CE, KEMA, KEUR, UL, ETA and many more.

     

International customer support

  • In 40 international companies and over 20 other agencies worldwide
  • 500 field service contacts on all continents (110 of which in Germany alone)
  • Clarification of commercial and technical questions (front and back office)
  • Clarification of technically complex topics by the international Technical Office
  • Local phone consultation (personal contact per region/country)
  • Digital support via e-mail, chat, Teams, social media or contact requests on our website
  • Extensive FAQs on the OBO websites

Consultation

We’ll be happy to help – anywhere, anytime

The values of our company are supported by continuous proximity to our customers.For us, customer proximity means that whenever you need us, we’ll be there. 

Planning support

  • Planning files in numerous formats: STP, RFA (Revit), DWG 2D, DWG 3D, DXF, IFC, SAT, FBX, OBJ
  • High data quality available, on Open Datacheck in Germany, and worldwide via BMEcat (ETIM 9.0)
  • Create samples and draft custom solutions for your projects
  • Design and technical solution
  • 3D planning and 2D drawings
  • Material parts lists
  • Specification texts
  • Detailed mounting drawings and typicals

International project coordination

  • Global account management: Coordination of international projects and technical project consultation
  • Coordination between project owners, contractors and OBO national subsidiaries
  • Individual consultation and project support throughout the entire project
  • Finding solutions to technical and organisational matters
  • Support for invitations to tender
  • Meetings on the construction site
  • Our OBO project coordinators are on-site throughout at major construction sites

Offer

We have the offer, you have the idea. Together, we realise projects across the globe

With more than 150 colleagues around the world, we ensure that you receive your quotations promptly. We’re there to offer our expertise and support at all times.

Local expertise

  • Regional proximity, worldwide presence
  • 40 own subsidiaries with local offer preparation worldwide
  • 20 additional international representatives
  • Personal contacts for inquiries about offers in the appropriate national language
  • Local consideration of country-specific circumstances

International bid coordination

  • Support with technical offer preparation as well as with offer negotiations and with awarding contracts
  • Prompt offer preparation with direct visibility of delivery dates
  • Personal service and support through large offer and quotation department
  • Preparation of offers for international projects
  • Direct link to the technical data sheet of every item offered

Construction phase

We are always at your side for any issues that may arise

We offer our help and advice throughout the entire project. We’re available nationally and internationally around the clock, as well as on-site if required.

International construction accompaniment

  • Support on-site during construction in the execution phase
  • Project managers always on-site at large construction sites
  • International project support through global accounts in combination with the respective national subsidiary or representative office
  • Construction site inspection, including advice on-site for national and international construction sites
  • Visits by OBO ADM/project support on construction sites and at customer premises

For challenges, deviating from the standard

  • Individual special solutions for technical problems
  • Creation of sample assemblies on the construction site
  • Special solutions for technical specifics or regulations
  • Individual adaptations to current challenges through the building structure
  • Customer-specific solutions for short notice changes

After Sales

We will also deal with your enquiries, even after the event.

Finishing one project means the start of a new one: We will meet with you to discuss any outstanding issues, ensure your complete satisfaction and identify potential improvements for future projects.

Project reviews

  • Project review with customer/executors
  • Determination of potential improvement potential: logistical, technical, commercial
  • Project follow-up by international global account management

Product guarantees

  • Very high quality standards in product development and production
  • Comprehensive guarantee management
  • Up to ten years of space parts warranty
  • Declarations of conformity for the entire product range
  • OBO is certified to ISO 9001, ISO14001, ISO45001, ISO 50001, KTA1401, SCC

Complaints

  • Quick processing of your request
  • If necessary, short-term on-site appointments possible.
  • Direct contact through a dedicated regional rep (ADM)